Refund policy

RETURN & REFUND POLICY

Because every Palm Noir artwork is personalized and made specifically for you, we do not accept returns or exchanges for change of mind, buyer’s remorse, or dissatisfaction with a design that was approved before purchase.

Each customer previews and selects their preferred artwork before adding the product to cart.

Damaged, defective, or incorrect items

Please inspect your order when it arrives.

If your item arrives damaged, defective, misprinted, or if you receive the wrong product, contact us at contact@palmnoirstudio.com within 30 days of delivery.

Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Clear photos of the packaging, where relevant

If the issue is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.

Orders lost in transit

If your order has not arrived and appears to be lost in transit, please contact us at contact@palmnoirstudio.com within 30 days of the estimated delivery date so we can investigate and provide an appropriate resolution.

Cancellations

Because each product is made to order, cancellation requests are only possible before the order has entered production.

Once production has started, the order can no longer be cancelled or changed.

To request a cancellation, contact us as soon as possible at contact@palmnoirstudio.com with your order number.

Returns

As our products are personalized and produced specifically for each customer, we do not provide a standard return address and unsolicited returns will not be accepted.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection law.

Contact

For any questions regarding your order, returns, refunds, or replacements, contact us at:

contact@palmnoirstudio.com