Shipping policy
# SHIPPING POLICY
At Palm Noir, every order is personalized and made specifically for you. Because your artwork is produced on demand before shipping, each order requires production time in addition to transit time.
## Order Processing & Production
Once your order has been placed and your personalized artwork has been approved, it is prepared for production.
Production times vary depending on the product selected, production location, order volume, and fulfilment partner availability.
Orders placed during weekends or public holidays may begin processing on the next business day.
Once your order has been produced and dispatched, you will receive a shipping confirmation email containing your tracking information.
## Shipping Destinations
We currently ship to addresses within the United States.
Additional destinations may be added in the future.
## Estimated Delivery Time
Most orders are expected to arrive within approximately **5–10 business days** from the date of purchase, including production and shipping.
Because every Palm Noir product is made to order, delivery time includes both the production of your personalized artwork and transit to your address.
Delivery estimates are not guaranteed and may vary depending on the product selected, production capacity, destination, carrier availability, peak periods, weather, or other circumstances outside our reasonable control.
## Order Tracking
Once your order has shipped, a tracking number will be sent to the email address provided during checkout.
Tracking information may not update immediately after dispatch. Please allow some time for the carrier's tracking system to register the shipment.
Where available, you can also follow your delivery through our Track Your Order page.
## Shipping Charges
Any applicable shipping charges will be clearly displayed during checkout before payment is completed.
## Incorrect or Incomplete Addresses
Please review your shipping address carefully before completing your order.
If you notice an error, contact us as soon as possible at:
contact@palmnoirstudio.com
We will do our best to update the address before the order enters production or is dispatched, but we cannot guarantee that changes will be possible once processing has begun.
Palm Noir cannot guarantee replacement or reimbursement for orders delivered incorrectly because of inaccurate or incomplete shipping information provided by the customer, except where required by applicable law.
## Delayed Orders
If your tracking has not updated for an extended period or your order has not arrived within the estimated delivery window, please contact us at:
contact@palmnoirstudio.com
Please include your order number.
We will review the shipment and contact the carrier or fulfilment partner where necessary.
## Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, please first:
- Check around the delivery location;
- Ask other members of your household;
- Check with neighbours or building reception where applicable; and
- Contact the delivery carrier where appropriate.
If the package still cannot be located, contact us at contact@palmnoirstudio.com and we will help investigate the situation.
## Lost or Damaged Shipments
If your order appears to be lost in transit or arrives damaged, please contact us as soon as possible at:
contact@palmnoirstudio.com
Please include:
- Your order number;
- A description of the issue; and
- Clear photographs of the item and packaging where relevant.
We will review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy.
## Contact Us
For any questions concerning shipping or delivery, contact:
Palm Noir
Email: contact@palmnoirstudio.com
Response time: Typically within 1–2 business days